An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers. This apprenticeship will support you to develop a broad range of leadership and management tools, skills and behaviours. You will initially look at your personal leadership styles, strengths and development needs before looking at how to build and maintain effective working relationships with a range of internal and external stakeholders. You will develop operational plans using individual and team targets and be able to use a variety of performance and talent management approaches to develop effective teams. You will review effective financial planning and control mechanisms as well as planning, delivering and evaluating substantial projects.
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Student Testimonials
Business Administration
Fiza Zia
Level 3 Business Administration
I have recently achieved a distinction in a Level 3 Business Administration Course with The Link Training. I was well-supported throughout the course by my tutor Ben who was always available to answer my questions and help develop my ideas. I appreciate how he encouraged me to explore my organisation, think outside of the box, and consistently improve my level of work to set higher standards for myself. Now that I have completed the course, I am well-integrated with my team and can confidently communicate my queries and suggestions within my organisation. This was a huge contrast to my former self who was anxious to initiate communication at work. A big thanks to Ben and The Link Training for giving me the opportunity to learn from such a well-structured and interactive course. As well as gain the skills that I need to deliver an exceptional working performance and seek new challenges. I cannot recommend them enough.
Level 3 Team Leader
Patrick Dunn
Level 3 Team Leader
Just completed my Level 3 ILM team leader supervisory and passed with a Distinction thanks to Ben who supported me through out the program and was able to support me through the difficult Covid period and number of unexpected job changes which wasn’t planned. Ben was always there to help and support and was able to adapt things to support my learning style and made learning enjoyable i was able to relate the content to my work place and have gained my new skills/techniques to use in my workplace I can not thank Ben and The Link training academy enough and would recommend to anyone wanting to broaden the skills and knowledge. Level 5 next
Level 5 Operational/Departmental Manager Apprenticeship
Nicola Stone
Level 5 Operations or Departmental Manager
I recently completed a Level 5 Operational/Departmental Manager Apprenticeship through the Link Academy and I can not thank them enough for all their help and support throughout my apprenticeship. I especially want to say a big thank you to Ben who was my tutor throughout. Nothing was ever too much trouble for Ben and he always took the time to listen and address any queries or concerns I had. I felt fully supported throughout my apprenticeship and feel completing this apprenticeship gave me the skills, knowledge and behaviours to succeed in the management role I am completing today as well as the opportunity for future learning opportunities.
Level 3 Business Administrator Course
Chris Freeman
Level 3 Business Administrator Course
Recently completing an NVQ Level 3 Business Administration Qualification in the NHS, The Link Academy has enabled me to build essential business and core skills that I’ve been able to put into practice within my role. The level of support and guidance I received from The Link Academy always transcended expectations, together with a sense of professionalism and empathy. I now have the opportunities open for me to continue my career development and pursue leadership and management roles that wouldn’t have originally been possible to reach.
Business Administration level 3
Razwana Iqbal
Business Administration level 3
My experience started with Link Training in July 2019 when I started a Business Administration level 3. I had a meeting with Ben, he introduced me to One file, and made it so simple and easy for me to understand. Each task I did he helped by giving feedback every time, he was so supportive, kept in touch via email, WhatsApp, and phone. Ben became like a mentor for me each step of the way. He helped me reach my full potential, each assignment I completed he would give it back and ask for more input from me. I can’t thank Link Training and Ben enough. I completed my Apprenticeship, I’m happy with my work and comfortable in my job. I feel confident in recommending Link Training. I’m sure anyone who joins Link Training will achieve whatever they want to. The team is great and the set-up makes it so much more enjoyable.