A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. This apprenticeship will support you to adapt your leadership and management styles to get the best out of your team members. You will develop a broad bank of tools and skills that can be employed across a range of management roles and sectors to develop teams and deliver against operational plans. You will be able to identify problems, plan for solutions and run projects to bring about positive change within the organisation.
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Student Testimonials
Level 3 Business Administration
Kath Peace
I have recently completed the Level 3 City & Guilds Business Administration qualification with The Link via my employer. Throughout the period of the apprenticeship I was intensively supported with weekly meetings and extra support offered as needed. Nothing was ever too much trouble and critique of assignment contents and style was always provided with clear informative feedback on how to improve and meet the criteria needed. I feel the level of support given by Ben was exceptional and can only recommend both the programme and training provider to future students and employers. Again, thank you Ben for your support.
Business Administration
Fiza Zia
Level 3 Business Administration
I have recently achieved a distinction in a Level 3 Business Administration Course with The Link Training. I was well-supported throughout the course by my tutor Ben who was always available to answer my questions and help develop my ideas. I appreciate how he encouraged me to explore my organisation, think outside of the box, and consistently improve my level of work to set higher standards for myself. Now that I have completed the course, I am well-integrated with my team and can confidently communicate my queries and suggestions within my organisation. This was a huge contrast to my former self who was anxious to initiate communication at work. A big thanks to Ben and The Link Training for giving me the opportunity to learn from such a well-structured and interactive course. As well as gain the skills that I need to deliver an exceptional working performance and seek new challenges. I cannot recommend them enough.
Level 3 Team Leader
Patrick Dunn
Level 3 Team Leader
Just completed my Level 3 ILM team leader supervisory and passed with a Distinction thanks to Ben who supported me through out the program and was able to support me through the difficult Covid period and number of unexpected job changes which wasn’t planned. Ben was always there to help and support and was able to adapt things to support my learning style and made learning enjoyable i was able to relate the content to my work place and have gained my new skills/techniques to use in my workplace I can not thank Ben and The Link training academy enough and would recommend to anyone wanting to broaden the skills and knowledge. Level 5 next
Level 5 Operational/Departmental Manager Apprenticeship
Nicola Stone
Level 5 Operations or Departmental Manager
I recently completed a Level 5 Operational/Departmental Manager Apprenticeship through the Link Academy and I can not thank them enough for all their help and support throughout my apprenticeship. I especially want to say a big thank you to Ben who was my tutor throughout. Nothing was ever too much trouble for Ben and he always took the time to listen and address any queries or concerns I had. I felt fully supported throughout my apprenticeship and feel completing this apprenticeship gave me the skills, knowledge and behaviours to succeed in the management role I am completing today as well as the opportunity for future learning opportunities.
Level 3 Business Administrator Course
Chris Freeman
Level 3 Business Administrator Course
Recently completing an NVQ Level 3 Business Administration Qualification in the NHS, The Link Academy has enabled me to build essential business and core skills that I’ve been able to put into practice within my role. The level of support and guidance I received from The Link Academy always transcended expectations, together with a sense of professionalism and empathy. I now have the opportunities open for me to continue my career development and pursue leadership and management roles that wouldn’t have originally been possible to reach.
Business Administration level 3
Razwana Iqbal
Business Administration level 3
My experience started with Link Training in July 2019 when I started a Business Administration level 3. I had a meeting with Ben, he introduced me to One file, and made it so simple and easy for me to understand. Each task I did he helped by giving feedback every time, he was so supportive, kept in touch via email, WhatsApp, and phone. Ben became like a mentor for me each step of the way. He helped me reach my full potential, each assignment I completed he would give it back and ask for more input from me. I can’t thank Link Training and Ben enough. I completed my Apprenticeship, I’m happy with my work and comfortable in my job. I feel confident in recommending Link Training. I’m sure anyone who joins Link Training will achieve whatever they want to. The team is great and the set-up makes it so much more enjoyable.