Level 2 Customer Service Practitioner Apprenticeship

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Course Overview

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Benefits of this apprenticeship:
  • Develop staff members who can recognise and meet customer needs 
  • Empower staff members to take responsibility of customer needs to ensure they achieve a 'right first time' approach 
  • Enable staff members to gain a broad overview of the organisation and recognise internal as well as external customers.
  • Support the development of confident employees able to deal with challenging customers.