An operations or departmental manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include:

Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Who is this qualification aimed at:
Ideal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy.

Benefits of this apprenticeship:
– Develop your ability to lead, motivate and inspire to drive better results
– Use core management techniques to provide effective leadership and operational management
– Benchmark your managerial capability against other professionals
– Raise your professional profile within your organisation